tosunburst's profile

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2 Messages

Tuesday, January 26th, 2021 12:00 PM

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Adding a new user

How do I add a new user name but tie it to an existing phone number?

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Accepted Solution

Official Employee

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839 Messages

4 years ago

You unfortuantely can't. A mobile phone number is tied to one Xfinity ID / user.

 

On the email front, you can have a username+insertaliashere@gmail.com as a workaround for using the same email with multiple identities. 

New Poster

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2 Messages

4 years ago

Jonathan

Not the answer I was hoping for but thank you very much for getting back to me so quickly.

Steve

Official Employee

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839 Messages

4 years ago

Yes sorry Steve, that's the way the platforms are architected, as secondary users were designed for unique individuals within the household, not necessarily the same person with multiple email accounts. You could also get a Google Voice number and forward the SMS to your main number.

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