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Hi @csy11, Thank you for posting to the Xfinity Forums. We appreciate you choosing Comcast as your entertainment provider in your new home. This error normally appears when the service at your new home has not yet been installed, or the work order completed. We'd be happy to look further into this for you. Can you please send a private message including the full name as it appears on the account and your full name if different?
To send a Private Message, please click "Comcast_Support” and click “send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
csy11, as we have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your account sorted out so you can easily manage it online again, but if you still need assistance, please feel free to start a new thread.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
