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Account primary user

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New Poster

Account primary user

I have tried several different ways to get this resolved with no success. there are only two emails associated with my account: my primary email and the email given to me by creating this account, yet whenever i log in to my account using either of those emails and try to look at something in billing or almost any service i am told i am not the primary user on this account. can someone please help as i am tired of dealing with the robotic system that just repeatedly asks me the same questions over and over as it has no possible way of solving my problems.

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Official Employee

Re: Account primary user

Hi @tpowell813 ,

 

You can always use www.xfinity.com/id to find out what your primary Xfinity ID is. In your case, you have a Primary and Member on your account, both with your name on them. Your mobile phone number is associated with your primary, so sign in with that, or go to www.xfinity.com/password to reset it.


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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