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I am an internet essentials customer and having been using it for 2 months with no problems. Recently when trying to use the internet it redirected me to a browser to sign in. I put in my information but it takes me to a screen to purchase a pass. I went on the Xfinity website and it says my account is inactive. I have been back and forth kn the phone with Xfinity but no one can help me. This is really frustrating. Dows anyone have any suggestions.

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5 years ago

@tamaicacrew wrote:
I am an internet essentials customer and having been using it for 2 months with no problems. Recently when trying to use the internet it redirected me to a browser to sign in. I put in my information but it takes me to a screen to purchase a pass. I went on the Xfinity website and it says my account is inactive. I have been back and forth kn the phone with Xfinity but no one can help me. This is really frustrating. Dows anyone have any suggestions.

You'll need to get in touch with the good folks at Internet Essentials for help with this.

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tamaicacrew

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