Account no longer active

[AmyFedor]

Hello! I'm trying to use a workaround to fix my Roku by creating a new user for my account, but when I go to users it says my account is no longer active and I cannot do anything. How do I fix this, make my account active so I can make a new user? 

[Again]

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@AmyFedor wrote:

Hello! I'm trying to use a workaround to fix my Roku by creating a new user for my account, but when I go to users it says my account is no longer active and I cannot do anything. How do I fix this, make my account active so I can make a new user? 

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Did you recently move and transfer your service?

[ComcastJonathan]

On top of that, please check and make sure you're on the right "primary/default" account.

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

How to switch accounts in Xfinity xFi, the Xfinity Stream portal, Xfinity Home and Xfinity Mobile:

Your primary account is displayed by default. To change the account selected in these apps, one option is to change your primary account. This can be done online in Xfinity My Account by selecting Manage Accounts in the navigation bar located on the top right. You can also change your primary account by selecting Linked Accounts in the Account Details section under Settings. Then, you can view all your accounts and choose a primary account you wish to set as a default across your Xfinity apps (Stream, xFi, Xfinity Home, etc.) by selecting the Make This Primary option.