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Account created with wrong address

brshimp
Regular Visitor
‎09-10-2020 02:48 PM

Account created with wrong address

Moved into a new construction home and had to call a customer service representative to start a service connection request and now the mailing and billing address on my account is wrong and I can't change it.

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brshimp
Regular Visitor
‎09-10-2020 02:50 PM

Re: Account created with wrong address

I've tried calling the customer service line but can only get to the auto-response assistant that will not patch me through to an actual person to correct this.

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ComcastJonathan
Official Employee
‎09-10-2020 06:47 PM

Re: Account created with wrong address

Hi @brshimp, private message me your address (what it is, what it should be) and I'll make the submission for you.


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ComcastMorgan
Official Employee
‎09-22-2020 05:25 PM

Re: Account created with wrong address

Hi, brshimp. Thanks for posting here! ComcastJonathan got things started here and I can help take care of the rest. Please send me a PM with your first and last name and I'll get things taken care of. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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