New Poster
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1 Message
Account Management
I am unable to understand amount due. Beginning January 2020 through June 2020 date when I request to disconnect.
Please look over account and give me the current amount due. My services has been disconnected September (I believe). I don't owe that amount shown to me.
CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @lowensmartin!
We appreciate you for using the Xfinity Forums to get a better understanding of your old bills. We'd be happy to chat with you in a private message and go over the bills and answer any questions you have. Please send me a private message with your full name as it appears on your billing statement.
To send a message, click on my name "ComcastChe," then click "send a message.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @lowensmartin, we don't cover billing here so I've escalated your issue to the team. The forum is meant more for general questions, the best way to reach us and to get a timely response is through chat or calling in.
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