Hi Joyce, sorry for your loss, I've PMed you to try a few things on the captcha front, or we'll submit it on your behalf.
I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"
