The best course of action is to call in to confirm your services. There's a chance that the order fell through and an agent will contact you back in the next few days to confirm the order.
Also for anyone else, please adhere to forum guidelines around posting your own post and avoid the "me too" replies.
I found out if you don't have a confirmatin order email sent to you that means the order never went through. The agent will usually tell you the confirmatin number during the ordering process then an email confirmation will be sent. I found out when I had to put my order again because I had the same issue. There's a bug in their website that will keep looping thinking it is processing but it never does.