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Account Activation/No Confirmation on Service Order

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New Poster

Account Activation/No Confirmation on Service Order

Yesterday, I bought internet for my new apartment. I made an account, selected a plan, and selected to pick up an installation kit at my local Xfinity store. I never received confirmation, and everytime I try to log into my account, it tells me thanks for the purchase, we’re getting your account set up. I’ve tried to get help other ways, but I’m asked for an account number, which I cannot access because my account apparently doesn’t exist, even though it took the $1 out of my bank account when I ordered service. This is incredibly confusing, help?
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Official Employee

Re: Account Activation/No Confirmation on Service Order

PMing!


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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New Poster

Re: Account Activation/No Confirmation on Service Order

I had the same issue as well when I signed up for the service last night.

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New Poster

Re: Account Activation/No Confirmation on Service Order

I need to know where my order is.