New Poster
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2 Messages
Accidentally linked new account to mother’s active account
Used the same my personal email for my new account just opened without remembering I had used it to set up my moms account for her prior. Now they are both linked together and I need to make sure she’s not getting billed for my new account after service begins on 7/10
Tcaldwell12
New Poster
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2 Messages
5 years ago
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi there @Tcaldwell12,
Sorry to hear that!
When you linked, it now treats her Xfinity ID (email) as the only identity, with two homes underneath it. Each will have their own billing, so she will not be billed for your account, but when the services start, she would see the your bill.
Here's an article that talks about how to unlink and switch linked accounts.
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
Would you like to manage both together, or separate them?
If you'd like to have separate sign-ins, I'd recommend the following steps:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
If you still have issues or have questions, feel free to post general content here, or private message me with any personal information (e.g. account number, email, etc)
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