Community Forum

Accessing Account

New Poster

Accessing Account

I created an account and bought a 12-month agreement for internet and now have no way to login and access my account. I have tried so many different ways and keep getting errors. Please help.

Official Employee

Re: Accessing Account

Hi there @MasterGrr 


Please confirm your Xfinity ID here using the lookup

If you need more assistance, please private message me.


To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!