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Accessing Account

New Poster

Accessing Account

I created an account and bought a 12-month agreement for internet and now have no way to login and access my account. I have tried so many different ways and keep getting errors. Please help.

Official Employee

Re: Accessing Account

Hi there @MasterGrr 


Please confirm your Xfinity ID here using the lookup

If you need more assistance, please private message me.


To send a private message, please click my name "ComcastJonathan" then select "Send a Message" on the right side.

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
Official Employees volunteer their time outside of their normal day jobs to create the best customer experience possible. If and only if you've been tagged, you can PM us by clicking on our name and clicking "Send a Message"