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all my rules disappeared for five hours yesterday

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Regular Contributor

all my rules disappeared for five hours yesterday

This is the second time this happened to me in the past year. I chatted with a Home Security tech thru the Home app and her suggestion was to re-enter them. That is unacceptable.  I have no way of knowing if there will be duplicates when the rules decide to show up again creating another headache not knowing if all rules will disappear if I deleted duplicates. 

 

Another issue I had was logging into this community forum. I saw 401 error for three days. Then it was resoloved. I messaged a tech this morning and still haven't received a reply about it. I would like to give the feedback that rules on the automation tab can again be added/deletted and edited on the xfinity website in addition to smart phones and tablets.  Also there needs to be a better way to message technical support than using Facebook  Messenger or the chat on the website that just gives me an aritifial intelligence. Thank you. 

Linda
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