This is the second time this happened to me in the past year. I chatted with a Home Security tech thru the Home app and her suggestion was to re-enter them. That is unacceptable. I have no way of knowing if there will be duplicates when the rules decide to show up again creating another headache not knowing if all rules will disappear if I deleted duplicates.
Another issue I had was logging into this community forum. I saw 401 error for three days. Then it was resoloved. I messaged a tech this morning and still haven't received a reply about it. I would like to give the feedback that rules on the automation tab can again be added/deletted and edited on the xfinity website in addition to smart phones and tablets. Also there needs to be a better way to message technical support than using Facebook Messenger or the chat on the website that just gives me an aritifial intelligence. Thank you.