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all my rules disappeared for five hours yesterday

Regular Contributor

all my rules disappeared for five hours yesterday

This is the second time this happened to me in the past year. I chatted with a Home Security tech thru the Home app and her suggestion was to re-enter them. That is unacceptable.  I have no way of knowing if there will be duplicates when the rules decide to show up again creating another headache not knowing if all rules will disappear if I deleted duplicates. 


Another issue I had was logging into this community forum. I saw 401 error for three days. Then it was resoloved. I messaged a tech this morning and still haven't received a reply about it. I would like to give the feedback that rules on the automation tab can again be added/deletted and edited on the xfinity website in addition to smart phones and tablets.  Also there needs to be a better way to message technical support than using Facebook  Messenger or the chat on the website that just gives me an aritifial intelligence. Thank you. 

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