Community Forum

ANSWERED: Xfinity Phone Features Quick Reference Guide

Quick Reference Guide

 

 

Your XFINITY Voice Service Includes 12 Convenient Features:
  • Three-Way Calling*
  • Anonymous Call Rejection*
  • Call Forwarding*
  • Call Forwarding Selective*
  • Call Return*
  • Call Screening*
  • Call Waiting
  • Caller ID
  • Caller ID Blocking per Call
  • Caller ID with Call Waiting
  • Repeat Dialing*
  •  Speed Dial*
*Not included with XFINITY Voice Unlimited Saver plan.
 
 

Quick-Dial Numbers

  • 911 - Emergencies
  • 711 - Telecommunications Relay Service for the hearing impaired
  • 611 - XFINITY Voice tech support
  • 411 - Directory listings, movie theater showings, driving directions and more**
     
**Charged on a per-call basis.
Services (including 911/emergency services) will not function during a power outage.
 
 

Features Quick Guide

Some XFINITY Voice features can be turned on or off based on your preferences. Take a moment now to familiarize yourself with your XFINITY Voice features and save time in the long run.
Feature Activate Deactivate Online Access Available
Anonymous Call Rejection *77 *87 Yes
Call Forwarding *72 *73 Yes
Call Forwarding Selective *63 *83 Yes
Call Return *69 *89 Not at this time
Call Screening *60 *80 Yes
Call Trace *57   Not at this time
Call Waiting   *70 Not at this time
Caller ID Blocking Per Call *67   Not at this time
Caller ID Blocking Per Line   *82 Not at this time
Repeat Dialing *66 *86 Not at this time
Speed Dial 8 (set up) *74   Not at this time
Speed Dial 30 (set up) *75   Not at this time
Three-Way Calling *96 *97 Not at this time
 
 

 

Three-Way Calling Feature with Xfinity Voice

Enjoy the convenience of Three-Way Calling with Xfinity Voice service.* Get two other people on the line for convenient conferences. You can share good news or plan an outing with more than one friend or family member at a time.
How to Set Up a Three-Way Call
  1. Call the first party.
  2. Press and release the switch hook or Flash button on your phone. This will put the first party on hold.
    • If you do not have a Flash button on your telephone, quickly press and release the switch hook instead. The switch hook is the switch that is used to hang up the telephone at the end of the call.
  3. Listen for a second dial tone.
  4. Call the second party to add them to the conference call.
  5. After the second party answers, you can talk privately before reconnecting to the first party.
  6. Press and release the switch hook or Flash button to bring the first party back into the call.
    • If the second party's line is busy or there is no answer, disconnect the second party by pressing and releasing the switch hook or Flash button twice. The first party will still be on the line. Or, just hang up the call. The telephone will ring as a reminder that the first party is waiting on hold. Answering that call will reconnect you with the first party.

 

Three-Way Calling Guidelines

  • If a third call comes in while you are already speaking with two other parties, the third party will be directly diverted to voicemail. If you don't have voicemail, the third party will hear a busy signal.
  • If one of the two parties hangs up, you will still be able to speak with the other party.
  • If you established the three-way call, all parties will be disconnected when you hang up.

 

Activating and Deactivating Three-Way Calling

Some Xfinity Voice features can be turned on or off based on your preferences, including Three-Way Calling.


Press *96 to activate Three-Way Calling. Press *97 to deactivate Three-Way Calling.

 

 

Anonymous Call Rejection Feature with Xfinity Voice

Let only the people you know get through.

Anonymous Call Rejection automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you're not accepting blocked calls. The message instructs them to un-block their Caller ID and dial you again.

Note: Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan.

Here's How to Use Anonymous Call Rejection From Your Home Phone

To Activate Anonymous Call Rejection
  1. Lift the receiver and listen for the dial tone.
  2. Press *77 and listen for a confirmation tone that the feature has been activated.

To Deactivate Anonymous Call Rejection
  1. Lift the receiver and listen for the dial tone.
  2. Press *87 and listen for a confirmation tone that the feature has been canceled.

 

Here's How to Use Anonymous Call Rejection Online

  1. Access Xfinity Connect and click the Menu button.
    Menu button.
  2. Select the Voice icon from the drop-down list.
  3. Enter your primary Xfinity ID and password.
  4. Click the settings wheel in the upper-right corner and select Settings to see your Voice Preferences.
  5. Select Call Blocking.
  6. In the Anonymous Calls Rejection section, click the box for Block all anonymous calls.
    Block Calls screen.

 

 

 

Call Forwarding Feature with Xfinity Voice

Forward all incoming calls to another phone number with Call Forwarding, or designate certain incoming phone numbers to be forwarded with Selective Call Forwarding.

How you forward calls depends on your Comcast subscription, but in general you can use your home phone or go online.

Notes:
  • For Variable Call Forwarding and Selective Call Forwarding, enter 1 plus the area code if it is necessary to call the "forward to" number.
  • When you create a Selective Call Forwarding list, enter the area code plus the seven-digit number for all numbers (both local and long distance).
  • Call Forwarding is not included with the Xfinity Voice Unlimited Saver plan.
  • Advanced Call Forwarding cannot be activated from your home phone. See Set Call Forwarding with the Connect App for more information.

 

Forwarding All Calls to Another Number

  • Activate Variable Call Forwarding From Your Home Telephone

  • Deactivate Variable Call Forwarding From Your Home Telephone

  • Activate Advanced and Selective Call Forwarding Online

 

Activate Variable Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Dial *72 and wait to hear the dial tone again.
  3. Dial the number where you'd like to have your calls forwarded.
  4. One of two confirmation events will occur:
    • A courtesy call will be placed to the number. If the party answers, the feature is activated. If the number is busy or no one answers, repeat steps 1-3 within two minutes, and you will hear a confirmation tone that the feature has been activated.
    • Or, you will hear a confirmation that the feature has been activated.
  5. If you want to change the forward to number, just repeat steps 1-3.

 

Deactivate Variable Call Forwarding From Your Home Telephone

Lift the receiver and listen for the dial tone.

  1. Press *73.
  2. You will hear a confirmation message that Call Forwarding has been deactivated.
     

 

Activate Advanced and Selective Call Forwarding Online

Xfinity Connect Voice can forward calls to four other phone numbers of your choosing. You can even specify which calls are forwarded based on the caller's phone number.

  1. Go to Xfinity Connect.
  2. Select the Voice icon from the drop-down menu in the top left corner.
  3. Sign in using your Xfinity ID and password.
  4. Click the settings wheel in the upper-right corner and select Settings to see your Voice Preferences.
  5. Click Call Forwarding.
  6. Enter the phone number where you want your calls forwarded to.
  7. Enter the phone numbers you want forwarded and click the Add button.
     
 

Forwarding Only Certain Calls to Another Number

From Your Home Telephone

To activate Selective Call Forwarding:
  1. Lift the receiver and listen for the dial tone.
  2. Press *63.
  3. A menu will guide you through this feature.
     
To deactivate Selective Call Forwarding:
  1. Lift the receiver and listen for the dial tone.
  2. Press *83.
  3. When prompted, press 3 to turn the feature off.

 

 

Use the Call Return Feature with Xfinity Voice

Automatically call the last number that called you.

If you have Xfinity Voice service, you no longer have to look up the number of your last caller to return their call. The Call Return feature will tell you the number and let you automatically call the person back.

Note: Call return is not available in all areas. This feature is not included with the Xfinity Voice Unlimited Saver plan.

Here's How to Use Call Return

  1. Lift the receiver and listen for the dial tone.
  2. Press *69.
  3. Listen to the number of your last incoming call.
  4. Press 1 to call the party back.
  5. If the line is busy, hang up. Call Return will keep trying for 30 minutes.
  6. When the caller's line is available, your phone will ring.
  7. Pick up your phone. The caller's phone will ring and your call will be connected.
  8. If you don’t want to wait the full 30 minutes, you can cancel the feature sooner.

 

Here's How to Cancel Call Return

  1. Lift the receiver and listen for the dial tone.
  2. Press *89.
  3. You will hear a confirmation message indicating that the call has been cancelled.

 

Call Return Guidelines

  • Call Return will not work if the person you are trying to call uses Caller ID Blocking.
  • Call Return only applies to the most recent number that called you.
  • Automatic callback works only with landlines at this time.
  • If attempting to use Call Return for an international, long distance, or mobile number, you will hear a message stating “Your call did not go through.” This is normal for Call Return and does not indicate a problem.

 

 

 

 

 

Additional Resources:

https://www.xfinity.com/support/articles/phone-quick-reference-guide

https://www.xfinity.com/support/articles/3-way-calling

https://www.xfinity.com/support/articles/rejecting-anonymous-calls?

https://www.xfinity.com/support/articles/forward-calls-with-call-forwarding

 https://www.xfinity.com/support/articles/call-return?

 

Version history
Revision #:
5 of 5
Last update:
‎01-29-2020 03:28 PM
Updated by:
 
Labels (2)