Community Forum

ANSWERED: How to stop unwanted calls

Question

 

I keep getting a lot of unwanted phone calls. How do I make this stop?

 

Answer

 


Blocking of Calls to 900/976 Numbers

All calls to 900/976 numbers are automatically blocked. There is no charge for this service and the block can't be removed.


Blocking of Collect Calls and Bill to Third Party Calls

You can also block collect calls and bill to third party calls.


Anonymous Call Rejection

Anonymous Call Rejection automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you're not accepting blocked calls. The message instructs them to un-block their Caller ID and dial you again.

**Note**: Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan.


Here's How to Use Anonymous Call Rejection From Your Home Phone

To Activate Anonymous Call Rejection
  1. Lift the receiver and listen for the dial tone.
  2. Press *77 and listen for a confirmation tone that the feature has been activated.

To Deactivate Anonymous Call Rejection
  1. Lift the receiver and listen for the dial tone.
  2. Press *87 and listen for a confirmation tone that the feature has been canceled.

 

Here's How to Use Anonymous Call Rejection Online

  1. Access Xfinity Connect and click the Menu button.
    Menu button. 
  2. Select the Voice icon from the drop-down list.
  3. Enter your primary Xfinity username and password.
  4. Click the settings wheel in the upper-right corner and select Settings to see your Voice Preferences.
  5. Select Call Blocking.
  6. In the Anonymous Calls Rejection section, click the box for Block all anonymous calls.
    Block Calls screen.

Do you want to stop unsolicited robocalls to your home? You can block these calls with Nomorobo, a service available with Xfinity Voice. Learn more about stopping unsolicited robocalls to your home.
Call Screening allows you to create a list of up to 25 callers who will receive an announcement saying that you aren't available.

Please note that this feature is separate from Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using anonymous call rejection with Xfinity Voice.)

**Note**: Call Screening is not included with the Xfinity Voice Unlimited Saver plan.


Manage Call Screening from Your Home Phone

To Activate Call Screening
  1. Lift the receiver and listen for the dial tone.
  2. Press *60.
  3. Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
    • When creating your list, include the area code for local and long distance numbers.
    • To block calls from the last number that called you, press # when prompted.

 

To Deactivate Call Screening
  1. Lift the receiver and listen for the dial tone.
  2. Press *80.
  3. When prompted, press 3 to turn the feature off.

 

Manage Call Screening Online

If You Have Xfinity Voice and Xfinity Internet
  1. Go to www.xfinity.com
  2. Click the Voice icon The voice icon a black box with white telephone inside in the upper right

    -Or-
    Click the Menu icon The menu icon and select Voice in the drop-down list.
  3. Enter your Xfinity username and password.
  4. Click the Settings icon the settings icon in the upper-right corner of the page and click Settings to see the Voice Preferences menu.
  5. Select Call Blocking.
  6. Enter a telephone number and click Add to block the number. To remove a block, click on the trash icon next to an existing number.
  7. Click the check-box for Block Anonymous Calls to add Anonymous Call Rejection.
**Note**: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.

If You Have Xfinity Voice Only
  1. Go to www.xfinity.com and click the Menu icon. the menu icon
  2. Select Voice in the drop-down list.
  3. Enter your Xfinity username and password.
    • If you do not have an Xfinity username and password, sign in using your Xfinity Voice telephone number and voicemail password.
    • You will see a message about Xfinity Connect. Click Register to register your Xfinity username. This will allow you to access your Voice account through Xfinity Connect.
    • Note: If you do not click Register, you will be automatically redirected to the registration page.
  4. Click the Settings icon The settings icon in the upper-right corner of the page and click Settings to see the Voice Preferences menu.
  5. Select Call Blocking.
  6. Enter a telephone number and click Add to block the number. To remove a block, click on the trash icon next to an existing number.
  7. Click the check-box for Block Anonymous Calls to add Anonymous Call Rejection.
**Note**: You can also block a number by locating it in the Call History screen or Voicemail screen (if a voicemail was left) and selecting Block Caller > Confirm.


Call Screening Guidelines

  • The following numbers cannot be added to your Call Screening list:
    • Your Xfinity Voice/home telephone number.
    • Telephone numbers beginning with area codes 900, 500, 700, or 976.
    • Telephone numbers with extension 555.
    • 911 telephone numbers.
    • 411 telephone numbers.
  • Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code seven-digit number); do not enter a 1 at the beginning of the number.
  • Call Screening cannot be turned on unless there is at least one number on your Call Screening list.
  • Call Screening does not rely on Caller ID to operate; inbound callers who have blocked their Caller ID will still be blocked.
  • The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding. For example:
    • If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of receiving a message requesting that the Caller ID information be unblocked.
    • If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available, and the call will not be forwarded.

 

 

Do Not Call List

Comcast strives to honor requests for privacy with regard to promotional or sales communications. To remove yourself from future sales calls, solicitations at your door and/or promotional mail from Comcast, please complete the form here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx

Version history
Revision #:
9 of 9
Last update:
‎12-06-2018 06:11 PM
Updated by:
 
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