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ANSWERED: How to Make International Calls with Xfinity Voice and Xfinity Mobile

Question

 

How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?

 

Answer

 

Xfinity Home Phone

Easily stay connected with friends and family around the world!

 

With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet.

 

Save on your wireless plan when you call Canada, China, India, Mexico, South Korea, Hong Kong, Singapore and Puerto Rico – at no additional cost.

 

It’s more ways to stay connected to more places! Learn about our great international calling rates!
See international calling rates

 

Can't find the country you're looking for? Check out our additional international calling plans below and call today 855-755-1211

 

 

 

Carefree Minutes® World Select 300International1.PNG

 

 

Carefree Minutes® Latin America 300International2.PNG

 

 

**NOTE**: (M) stands for the ability to call a mobile phone in that country from the U.S.

 

  

Restrict Toll or International Calls

Call restriction allows you to restrict toll and/or international calls to your home phone.

See Use the Call Screening Feature with Xfinity Voice to learn more about adding international numbers to your Call Screening list. However, please note:

  • Telephone numbers from Canada and some Caribbean countries may be able to be blocked; however, you may need to contact us for assistance.

  • Telephone numbers from outside of the NANP (most international numbers with the exception of Canada and some Caribbean countries) cannot be blocked.

 

  

Xfinity Mobile

If you need to get in touch with your friends or family overseas, go right ahead. It's just as easy as calling or texting your neighbor. Xfinity Mobile has service to over 200 countries worldwide.

 

Text freely, and call with competitive rates

Texting from the U.S. to over 200 countries is included with your service at no extra charge. For calls, search for the most up-to-date rates.

 

Call Mexico and Canada at a flat rate

Have friends and family in Mexico and Canada? Call them as often and for as long as you'd like with the Mexico and Canada Call Pass. Add it to any Xfinity Mobile line for $10/line per month. Check out more details about the call pass if you're interested.

 

Get updated on international calls

To help keep your costs in check, we’ll text you updates on your spending on international calls. You'll get notified for every $100 you spend on calling non-U.S. numbers.

 

Mexico and Canada Call Pass

 

The Call Pass allows you to make unlimited calls from the United States to family and friends in Mexico and Canada, instead of paying a per-minute rate. To switch to the flat rate, just log into your Xfinity Mobile account and go to any line's Data Details. Add it from there. It costs an additional $10/mo for each line you add it to. All your calls to our North American neighbors will be covered under one, predictable monthly rate.

 

Get updated on international calls

To help keep your costs in check, we’ll text you updates on your spending on international calls. You'll get notified for every $100 you spend on calling non-U.S. numbers.

 

 

What else should I know about the Mexico and Canada Call Pass?

There are a few more things you should be aware of if you get the Call Pass.

  • When you add it to your line, it will retroactively cover calls to Mexico and Canada made during your current billing cycle.
  • It doesn't cover calls made from Mexico and Canada to the United States.
  • The $10/mo charge will recur until you choose to remove the Call Pass.
  • It's not pro-rated or refundable, no matter when you add or remove it.
  • When you remove it, it'll remain active for the rest of your current billing cycle. At the start of the next, it'll become inactive.
  • When it's removed, you'll go back to paying a per-minute rate for your calls.
  • Your Call Pass will come with you if you switch between data options and if you move from our first generation plan to our second-generation plan.

 

**Important Note**: The Mexico and Canada Call Pass is only available for phones at this time. If you have an Apple Watch paired to a phone with a Call Pass, the Call Pass does not transfer to it. Any calls made to Mexico and Canada through your Apple Watch will be charged under international rates.

 

 

 

Make an International Phone Call on Xfinity Voice and Xfinity Mobile

For international calls outside of the North American Numbering Plan (NANP):
  1. Dial 011.
  2. Enter the country code.
  3. Dial the number.
    Note: Dial 0 or 00 for help connecting your call.

For calls inside of the NANP (Canada and some Caribbean countries):
  1. Dial 011.
  2. Enter the area code.
  3. Dial the number.

 

See Country Codes for a list of telephone country codes and international area codes.

 

Review our Xfinity Voice International Calling Rates.

 

View our Xfinity Mobile International Calling Rates

 

Frequently Asked Questions

 

Xfinity Voice

Will I get billed per line or at the account level?
International calling plans apply at the account level. One calling plan applies to all lines on your account.

How is the per-minute charge calculated? 
Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes.

What happens if I add the calling plan partway through my billing cycle?
When you add a calling plan during the middle of the billing cycle:

  • Calls made before the date the calling plan was added are charged at the regular rate.
  • You receive the full block of time (BOT) for use throughout the end of your billing cycle.

Note: The BOT begins and cuts off two days before the billing cycle date.

What happens if I use more than the block of time (BOT) allowed? 
If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute.

  • Refer to the international calling site for more information.
  • Note: Some call plans have discounted per-minute rates for each termination type (e.g., Carefree Minutes Latin America 300 and Carefree Minutes World Select 300).

 

Can unused minutes be carried over to the next billing cycle?
No. Unused minutes do not roll over to the next billing cycle.

Is there a way for me to track how many minutes I have used?
Yes. Follow the steps below:

  1. Log in to My Account at https://customer.xfinity.com with your Xfinity username and password.
  2. Select the Billing tab at the top of the page and click View call log at the bottom of the page.
    Billing screen with View Call Log option in the bottom right 
  3. Select Unbilled Activity from the drop-down to view your international long distance calling plan's used minutes and minutes remaining.

 

Where can I view my call detail?
Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to My Account at https://customer.xfinity.com with your Xfinity username and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining.

With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation?
Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.

 

 

Xfinity Mobile

 

 

Additional Resources

https://www.xfinity.com/international-voice?showiro=yes

https://www.xfinity.com/international-voice?pc=1

https://www.xfinity.com/support/articles/international-call-plan-bill

https://www.xfinity.com/support/articles/international-calling-guide

https://www.xfinity.com/hub/home-phone/international-calling?pc=1

https://www.howtocallabroad.com/

 

 

Version history
Revision #:
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Last update:
‎01-06-2020 04:49 PM
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