lisatse's profile

New Poster

 • 

1 Message

Friday, March 20th, 2020 6:00 PM

Closed

I got xFi and a Flex box, internet is fine, but flex says error" XRE-10000"

it also says accounts need something, I tried to call several times, but always go the the automate answer machine and couldn't find a human to answer and fix the problem.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

24.6K Messages

5 years ago


@lisatse wrote:

it also says accounts need something, I tried to call several times, but always go the the automate answer machine and couldn't find a human to answer and fix the problem.


try swapping out the 'flex' set top box. you may have one that looks like it but is loaded with the X1 operating system instead of flex. that code means the X1 companion can not locate an Hub set top box.

New Poster

 • 

1 Message

5 years ago

I swapped it out and got the same message

Official Employee

 • 

263 Messages

5 years ago

That message means your account is missing the proper rate codes. You can chat or call to have them add it. Swapping your box again isn’t going to solve it.
forum icon

New to the Community?

Start Here