Community Forum

Flex ordering issue

Highlighted
Regular Contributor

Flex ordering issue

How do you obtain an Xfinity Flex device if the website is broken and calling Xfinity just directs me to the website, that just points me back to the broken page?

I thought it was just my PC but apparently something is borked on my account because I tried on my phone, same issue.. Selecting the 1 box for 0.00 just does absolutely nothing but make the screen refresh, it never actually selects it.

 

Couldn't get a call back or anything when I called, now it's like there's just no support at all.

 

https://youtu.be/6iH_uThkb7M

Highlighted
Regular Visitor

Re: Flex ordering issue

I posted several minutes ago to inquire why Xfinty's online order page was not working.  My post was almost immediately moved somewhere else and with no apparent response.  This is not good to engender customer satisfaction or loyalty.

Highlighted
New Poster

Re: Flex ordering issue

I had the same issue everytime I tried usually just forget it and gave up but eventually I had to order through customer service chat which was a pain but not horrible