Why am I being asked to replace my equipment?
Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you can get an update - on us!
Learn more about the importance of upgrading your equipment.
How much will my new equipment cost?
If you rent equipment and install the new TV Box and/or modem yourself, there's no charge for exchanging. We can also schedule a professional installation, but an additional fee may apply.
What do I need to do with the old equipment once I receive my new device(s)?
There are three options for returning your rented equipment:
Note: Please return your old equipment to us within 30 days of your new equipment arriving. There is a charge for unreturned equipment.
How quickly will I get my new equipment?
If you choose to have your equipment mailed to you, you should receive your new equipment in three to five business days. When confirm an email address with you, you'll receive a tracking number.
If you have any additional questions, contact us and mention "equipment update."