After signing up for certain promotional offers, here's how to locate your eligibility for a Visa Prepaid card.
Where do I check the status of my prepaid card?
You can check the status of your prepaid card through the Xfinity Incentive Tracker at xfinityincentivetracker.com.
Prepaid card status is not displayed in your account or the Xfinity app.
When can I check the status of my prepaid card?
For Xfinity residential services, you can check the status of your prepaid card once your services are activated.
If you expect to receive a prepaid card as part of an Xfinity Mobile bring your own device (BYOD) promotional offer, you can check the status of your prepaid card about one week after activation of all required services.
After you receive the email from Assurant, it could take up to eight weeks for the status of your prepaid card to appear in the Xfinity Incentive Tracker.
What information do I need to check the status of my prepaid card in the Xfinity Incentive Tracker?
To access the Xfinity Incentive Tracker, you'll need to enter your home or mobile phone number and billing ZIP code, or your cable account number as it appears on your Xfinity bill.
What do the different status messages in the Xfinity Incentive Tracker mean?
If the promotional offer has a 90-day qualifying period, you’ll see a Pending Fulfillment Eligibility status during that time. This usually applies to BYOD offers.
If you meet all the eligibility requirements for a prepaid card, you'll see a Qualified status.
When your prepaid card ships, you'll see a Shipped status.
Will I be notified when my card is shipped?
An email will be sent to the email address associated with your cable account when your card is processing. The email will provide the card amount and the address where the card will be shipped.
Does my prepaid card expire?
Prepaid cards expire 180 days from the date they are issued. There will be an expiration date printed on your card.
What should I do if I think I'm eligible for a prepaid card but don't see anything in the Xfinity Incentive Tracker?
If you aren't seeing your information in the Xfinity Incentive Tracker, contact us through chat and we'll look into it for you. Please remember, the amount of time it takes for your information to appear varies based on the type and terms of the specific promotional offer.
Visa Prepaid cards are issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc.
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