How do I return my leased equipment back to Xfinity?
Stop by a local UPS Store
Visit us at a Comcast Service Center or Xfinity Store
In response to travel and safety concerns, we are making equipment returns even easier with free UPS at-home pickup. Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit theupsstore.com for the most up-to-date locations and store hours.
To return an Xfinity Mobile phone, visit xfinitymobile.com/myaccount, select the phone you wish to return, and follow the steps provided. After you package up your phone and secure the mailing label, call 1-800-GO-FEDEX, select the option I’m using a label, and follow the voice prompts. You can also drop off your boxed-up device with the attached return label at your nearest FedEx shipping center. For the most up-to-date locations and store hours, visit fedex.com. Learn more about returning other Xfinity Mobile devices.