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ANSWERED: How to Return Your Xfinity Equipment

Question

 

How do I return my leased equipment back to Xfinity?

 

Answer

 

Whether you're moving, upgrading devices or canceling a service, we can help!

Visit our Digital Returns Center at http://xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device (Example: xFi Pods*), simply follow the return options below.
 
Untitled.pngDigital Returns Center

 

Simple Options to Return Xfinity Equipment

Should you need to return your rented equipment, there are four ways to do so:

Initiate Your Return Online (Recommended)
  1. Sign in and visit the Equipment Return page. (Note: You must have an active user name to process your return online. If you don't, you can head directly to a UPS Store).
    Already submitted a return request? You can track your return at the Pending Return Status page.
  2. Check off the device(s) you'd like to return and select Continue. When returning your device(s), check the serial number on the device to ensure that it matches your selection.
    Note: If you're returning a TV Box, you can click Identify Device, which will send a signal to that specific TV and display an on-screen message to let you know that this is the correct box.
  3. Choose a reason for return and press Continue.
  4. Select a return option, follow the listed instructions, and press Confirm.
 
Stop by a local UPS Store
  1. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
  2. Bring your equipment to the store and an associate will pack and ship your equipment back to us. You will receive a physical receipt with your tracking number so that you can track the progress of your return at xfinity.com/returns or on UPS.com. Please allow up to two weeks for the return to process and your account to reflect these changes.

    Stay in the Know: If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. Update your email address.

Visit us at a Comcast Service Center or Xfinity Store
  1. Find a Comcast Service Center or Xfinity Store location near you - we'd love to see you.
  2. Drop off your equipment at any Comcast Service Center or Xfinity Store. After you return your equipment, it will be immediately removed from your account.
  3. Our team at the Xfinity Store will provide you with a receipt confirming your return details.

Send your equipment back with the prepaid UPS shipping label provided in your recent Self-Install Kit
  1. Put the equipment being returned into its original box, and place the enclosed prepaid UPS shipping label on the outside. Keep the top portion of the label with the tracking number included, as this will be your receipt.
  2. Drop the package off anywhere that UPS shipments are accepted. Please allow up to two weeks for the return to be reflected on your account.

*If you have already contacted Comcast to disconnect your account and still need to return your equipment, you can use the Comcast Service Center/Xfinity Store or The UPS Store drop-off options for your return.
 


xFi Pods:


Purchased at an Xfinity Store:
 If you want to return or exchange the xFi Pods that you purchased at an Xfinity Store, please return the xFi Pods to the store along with the receipt for a full credit or exchange.

Purchased Online: If you want to return or exchange the xFi Pods that you purchased online, you have two options. For returns, you can visit an Xfinity Store or a UPS Store (No prepaid label is required - just head to a UPS Store and they will handle the rest.) For exchanges, please visit a store or call us at 1-800-xfinity.

Learn more about the Limited Warranty for Xfinity xFi Pods.

 

 

After You Return Equipment

  • Customer Service Center or XFINITY Store: The equipment will be taken off of your account immediately, and your next bill will reflect the return (if applicable).
  • The UPS Store and Pre-Paid UPS Shipping Label: Please allow up to two weeks for the return to be processed on your account. After this time period, your next bill will reflect the return (if applicable).
Version history
Revision #:
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Last update:
‎11-13-2018 03:37 PM
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