How do I return my leased equipment back to Xfinity?
Purchased at an Xfinity Store: If you want to return or exchange the xFi Pods that you purchased at an Xfinity Store, please return the xFi Pods to the store along with the receipt for a full credit or exchange.
Purchased Online: If you want to return or exchange the xFi Pods that you purchased online, you have two options. For returns, you can visit an Xfinity Store or a UPS Store (No prepaid label is required - just head to a UPS Store and they will handle the rest.) For exchanges, please visit a store or call us at 1-800-xfinity.
Learn more about the Limited Warranty for Xfinity xFi Pods.