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Xfinity login loop - Chrome

Regular Visitor

Xfinity login loop - Chrome

Can't log into Xfinity account via Chrome. This is a known issue. 

 

I enter username/password. I'm asked to enter security code texted to my phone. I enter security code. I'm taken back to the login page where it tells me that my username/password are incorrect. If I re-input my info, I'm asked to enter security code again, and the process repeats itself. 

 

I was once able to log into Xfinity via Chrome by resetting my password. But once I logged out of xfinity, I was not able to log back in with the new password, and experienced the loop again.

 

There is one comcast employee who knows what's going on (@ComcastChe). Posting publicly now so that I can get direct message access. 

 

Hope Xfinity can fix this across their platform. 

Regular Visitor

Re: Xfinity login loop - Chrome

I got this solved by a customer service rep over the phone just now. I'm not at all clear as to how.

 

Here's what I think I understood: my third-party email address - the one I would use for account recovery - hadn't been completely verified (I forget the exact term the rep used - it wasn't "verified"). Once I verified that email address, I was able to sign into Chrome/mobile.

 

Sorry I can't be more specific. 

New Poster

Re: Xfinity login loop - Chrome

Having this exact same issue, so frustrating.

 

Official Employee

Re: Xfinity login loop - Chrome

Hello @peterm_li, thanks for reaching out to our Forums! I'm sorry to hear that you were experiencing issues with accessing your Xfinity online account information. I am happy to hear the issue has now been resolved, my apologies for not getting to you sooner. Please be sure to let me know if you need assistance with anything else. We're here to help! 

 

Thanks and we appreciate you being the best part of Comcast. 


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Official Employee

Re: Xfinity login loop - Chrome

Hello @katiecarson1976, thanks for reaching out to our Forums! It's upsetting to hear you are experiencing problems with accessing your Xfinity online account. I definitely know how important it is to successfully view this information and I want to get it corrected for you as soon as possible.

Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Xfinity login loop - Chrome

just sent you two messages.

Official Employee

Re: Xfinity login loop - Chrome

Hi @katiecarson1976, my apologies for the delay, I was off for the last couple of days. I have responded in our private message and look forward to hearing back from you. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!