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View Recent Sign-in Activity

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New Poster

View Recent Sign-in Activity

I just got an email saying my account was logged into from a new device. I did not recognize it, so I changed my password and turned on 2fa. However I would like to view Recent Sign-in Activity  to see if anything else has been going on, and I can't find a way to do that. The help page at https://www.xfinity.com/support/articles/new-device-sign-in says there will be a link in the email but there is not. Does the website or app provide a way to view Recent Sign-in Activity ? 

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Contributor

Re: View Recent Sign-in Activity

Interesting, I've never received any of these emails, and I want to now. That article says they should be generated even by you if you clear your cookies, which I do on a regular basis, and with the Xfinity website, or by incognito browser mode, which I just tested and did not get this email, either.

 

BTW, I scoured the My Account site and also could not find anything like this view. The help article would seem to be outdated, and now it also seems that account security features are inconsistently applied to our accounts, too.

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New Poster

Re: View Recent Sign-in Activity

Today I had the same issue. The email sent did offer a link to recent activity. Hope the email wasn't a phishing scam.
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New Poster

Re: View Recent Sign-in Activity

I agree with the original question, and moreover would add that "click the link in the email" is terrible advice from Comcast. That's exactly how to get caught in a phishing scheme. The advice should be: login to your Xfinity account, and go to such-and-such page to see recent account activity -- which leads us right back to the OP's original question.

 

I would love to know how to see all recent activity on my Xfinity account. This is something that is trivially easy (and very obvious) to do with, say, Netflix, or Amazon, or any of a dozen more reputable services.

 

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Contributor

Re: View Recent Sign-in Activity

So I went to this link. It seems to provide recent login info.

 

However, the recent connection from Apps section was not working when I tried to disconnect a single mobile app - Xfinity My Account. I got an error message that I should try again later. But when I clicked disconnect all apps, it did it, but that meant iot took my Xfinity Mobile phone app authentication token with it. So this is apparently not totally functional yet. 

 

It is like a never-ending supply of partially functional webpages. I can't hide my dismay anymore, the breadth of function keeps expanding but quality doesn't seem to improve.

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Official Employee

Re: View Recent Sign-in Activity

Hi @carla8,

 

The security console is still being tested and worked through, if you need the link you can go directly to https://security-console.identity.xfinity.com/. We hope to have it available in all email messages and eventually integrated into My Account in the Settings tab. Thanks for your patience!

 

I am an Official Comcast Employee on the Identity Product Team.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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