Community Forum

Users

Highlighted
Contributor

Users

I rarely use Xfinity.  Tried to check which Users are associated with my account.  I have THREE, but only the Primary came up.  How do I locate the other two?  Thank you.

Highlighted
Expert

Re: Users


@cccomputes wrote:

I rarely use Xfinity.  Tried to check which Users are associated with my account.  I have THREE, but only the Primary came up.  How do I locate the other two?  Thank you.


Did you log in with the Primary account?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Gold Problem Solver

Re: Users


@cccomputes wrote: ... How do I locate the other two? ...

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account.

If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

Highlighted
Regular Visitor

Re: Users

Thank you for your help.  I ended up having to call, give them the serial number of my cabler box before they would give me a reset code to change the password on my third username.

NOW I have to go and change the passwords for all userame names on Outlook and on my iPad.  But at least I am on my way to getting it working again.  Quite a hassle.  Thank you so very much for your help.

By the way, Bruce and Again, this IS CCCarole Smiley Happy

 

Highlighted
Gold Problem Solver

Re: Users


@mom1son1dog1 wrote: ... By the way, Bruce and Again, this IS CCCarole Smiley Happy

Hi Carole! Good to hear from you!