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Unable to view My Account

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New Poster

Unable to view My Account

I've been trying to view my account for the past days and I have no way of accessing it no matter what I do. I tried calling for support for customer service, but the automated system does not connect me to an agent for my question. It's a pretty serious deal because my Card had gotten locked out and I need to redirect my charging to automated through my banking account but it continues to say that my account is not my primary and on top of that I can't recover because it says my street address is non-existant. I need some serious help with this, I don't want to lose my service.

 

Photo of the problem:

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Official Employee

Re: Unable to view My Account

Hi @TheDevilsOwn, I'll be DMing you to support you on the matter.

 

 


@TheDevilsOwn wrote:

I've been trying to view my account for the past days and I have no way of accessing it no matter what I do. I tried calling for support for customer service, but the automated system does not connect me to an agent for my question. It's a pretty serious deal because my Card had gotten locked out and I need to redirect my charging to automated through my banking account but it continues to say that my account is not my primary and on top of that I can't recover because it says my street address is non-existant. I need some serious help with this, I don't want to lose my service.

 

Photo of the problem:

 

 


 


I am an Official Comcast Employee on the Identity Product Team.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Unable to view My Account

Was this fixed? Im having the same issue

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Official Employee

Re: Unable to view My Account

@Homairahm  messaged! 


I am an Official Comcast Employee on the Identity Product Team.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!