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Unable to utilize almost all of the website DFPLN3001

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Frequent Visitor

Unable to utilize almost all of the website DFPLN3001

Good day,

 

Since the opening of my account, or I should say reopening, the website has never worked properly. I am constantly looped to the same page for almost every function:

 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3001

 

That error code I suppse is it. I worked with the tweetgang on the issue this weekend and they had never encountered anything like this  before. It's been two years and I have made a few attempts to get it taken care of but, this is the time I've been working closely or at least heard.

 

Please let me know

 

 

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Frequent Visitor

Re: Unable to utilize almost all of the website DFPLN3001

I sent @ComcastChe  a message.

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Expert

Re: Unable to utilize almost all of the website DFPLN3001


@Johnathonm wrote:

I sent @ComcastChe  a message.


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our Private Message Policy here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Unable to utilize almost all of the website DFPLN3001

I didn't notice due to how it's presented. I did not know, I just followed the other threads and it was a mistake. I do know though.

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Frequent Visitor

Re: Unable to utilize almost all of the website DFPLN3001

Same here -- ever since taking the Netflix budling offer in late 2018, any attempt to review my services and see what options are available when my "agreement" is up, I get the dreaded DFPLN3001