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Sorry, that didn't go as planned - xfi app and online

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Frequent Visitor

Sorry, that didn't go as planned - xfi app and online

I am trying to activate my service with an Xfinity modem but every time i try activating online or on the XFi app, I keep getting an error message of "Sorry that didn't go as planned, call customer support" or "login successfully but access denied". I'm the owner of this account and I don't understand why I'm being locked out of it? Also, when I try to call, it's impossible to get a hold of someone real. 

 

This needs to get resolved immediately as a lot of customers are now required to work from home and any down-time can cause major delays. Thanks!

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Expert

Re: Sorry, that didn't go as planned - xfi app and online


@toledjj1 wrote:

I am trying to activate my service with an Xfinity modem but every time i try activating online or on the XFi app, I keep getting an error message of "Sorry that didn't go as planned, call customer support" or "login successfully but access denied". I'm the owner of this account and I don't understand why I'm being locked out of it? Also, when I try to call, it's impossible to get a hold of someone real. 

 

This needs to get resolved immediately as a lot of customers are now required to work from home and any down-time can cause major delays. Thanks!


You should be working with @ComcastMorgan on this issue.  Please do not post about this in multiple forums as it's against Forum Guidelines and the Acceptable Use Policy; it's considered spamming, and also keeps others from getting the help they need as well.

 

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