How do I remove an old address from my account? My prior address from over 2 years ago is still showing on my account. I have no services or bills at this address and would like to remove it.
Solved! Go to Solution.
Thanks for posting to the Xfinity Forums. That's a great question. I'd be happy to help get your old address removed from the back end, so you no longer see that address. I will also need to make sure you are using the correct email address or phone number to see your new account information. I've received your private message. Chat with you soon.
I'd be glad to help! Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."
We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience.
Go here for the new experience:
If you need a guide on how to do so, here's the Help and Support article: