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Remove old address from my account

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Regular Visitor

Remove old address from my account

How do I remove an old address from my account? My prior address from over 2 years ago is still showing on my account. I have no services or bills at this address and would like to remove it.

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Official Employee

Re: Remove old address from my account

Hi @pfarrell001

Thanks for posting to the Xfinity Forums. That's a great question. I'd be happy to help get your old address removed from the back end, so you no longer see that address. I will also need to make sure you are using the correct email address or phone number to see your new account information. I've received your private message. Chat with you soon.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Remove old address from my account

I also need to get an old address removed that has no services. I'm also unable to change my primary account away from that address.
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Official Employee

Re: Remove old address from my account

@thomas-jenkins

 

I'd be glad to help! Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Remove old address from my account

I also need to remove old account from mine as it’s preventing me from using the xFi app and remote app
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New Poster

Re: Remove old address from my account

Hello, I am experiencing a similar issue. I used to have an account and cancelled it about a year ago I recently moved and set up service again. I just received my new equipment today and when I try to load it into the xFi app it says I need to upgrade my plan, even though it says through the my account app my new account is active. Does it default to my old one?
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New Poster

Re: Remove old address from my account

Could I also receive assistance removing a prior address from my account? Thank you. 

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Contributor

Re: Remove old address from my account

@Caramartz @TheReader324  @TMitch80 

 

We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

(Comcast Employee pending mod approval of an official signature)