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Old Address Appearing as Primary

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New Poster

Old Address Appearing as Primary

There are two addresses associated to my account. One of them is current, which I set as the primary address, but there's also a seondary (old) address. This affects registering for the Roku Comcast app since it says I'm not a subscriber. 

 

Looking at the other post, it looks like I'm supposed to send a private message to one of the Comcast members on this forum, but I cannot figure out how for the life of me.

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Contributor

Re: Old Address Appearing as Primary

Hi @elverado 

We have now enabled the ability for you to either make primary or unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

 

Hope this helps, feel free to reply if you need further assistance.

(Comcast Employee pending mod approval of an official signature)
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New Poster

Re: Old Address Appearing as Primary

Hi, I was excited to see your message. But unfortunately just wasted another 10 minutes of time going in circles. My main login is linked to my old address account, with the new address showing linked and as primary. There is no option to remove an account from that linked account view - probably since my login is associated with that account number. I would really like some one on one assistance since I feel my case needs escalated intervention. 

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Contributor

Re: Old Address Appearing as Primary

Hi @elverado , could you DM me and we'll take a look at your account?

(Comcast Employee pending mod approval of an official signature)
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Expert

Re: Old Address Appearing as Primary


@Jon_ID wrote:

Hi Elverado, could you let me know the two account numbers you have, your new and your old, and the Xfinity ID (email, mobile, username) that you have on each one of them? This can be found in My Account under the "Users" tab. 


@elverado Please do NOT post those account numbers here in the forum because it's considered personal identifying information [these are open forums that anyone on the internet can read can read] and it's against the policy to post that kind of information here; it will be removed.

 

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Contributor

Re: Old Address Appearing as Primary

@Again  good catch, thanks. Haven't used the platform in a while and thought it was a DM, edited accordingly. 

(Comcast Employee pending mod approval of an official signature)