Community Forum

Login Loop: When Is Comcast Going To Fix This?

Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

I have been having this issue as well, always kicked back to the login screen after attempting to view my account.

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

I also have this issue, what should I PM and to who?

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

This problem is still reoccurring. 

Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

@ComcastChe Set up my account yesterday and have yet to be able to log in to manage my account. Posting here first so I can PM you.
Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

Same issue
New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

Hi I am a new customer having the same issue. 

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

your site is pathetic! has never worked correctly for me but your billing sure takes my money!

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

your site AND customer service are pathetic! has never worked correctly for me but your billing sure takes my money because you have a "work around" that permits paying bill without logging in!

 

I have spent hours on the phone with your pathetic customer service and they never fix anything!

Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

UPDATE: I tried PMing the Comcast employees on the forums with no response! So, I went to the Facebook page and messaged them through a Facebook messenger and requested the service of an agent with my login loop problem. They sent in service ticket with my problem and said they would call me. I got it fixed within a few hours! My recommendation is to Facebook message them for a faster and more responsive solution!!
New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

I am having the same issue. In researching a solution, I found old forum feeds all the way back to 2013 indicating the same issue and the same frustration at comcast not fixing this issue. This doesn't sound promising! I only started with Comcast mid January and have never been able to access my account. This is beyond frustrating!
New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

I am also having this issue, and will PM.  I haven't had any luck with customer service.

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

I am a new customer and having this same issue. I am unable to login to my account information. It takes the password looks like it will login and then loops back to enter the password again.

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

Hi my id is asachin92@gmail.com. I'm still having this issue. Please help
Official Employee

Re: Login Loop: When Is Comcast Going To Fix This?

Hello All, 

 

From what I've have discovered from the troubleshooting I have done to resolve this for others, this is caused by a provisioning error on the back end of accounts where the username you created is not linking to your accounts.

 

If you are still experiencing this issue and not able to login to your account please send me a private message with the following information so I can make sure the changes that need to be made are made to your account: 

  1. Your first and last name (and the account holder's full name if different than yours).
  2. The phone number associated with your account.
  3. The affected Comcast username.
  4. The third-party email address (Gmail, Yahoo, iCloud, etc.) associated with your account. 
  5. The timeframe you started your account.
  6. Your current address (and previous address if this is a recent transfer of service). 

To send a private message click on my name "ComcastChe", then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

Has the issue been fixed for some of you guys ? Im still having trouble login in to finish setting up my account. Kinda annoyed because for a new customer my experience has been terrible already. First the outage with cable and internet now this!!!
Official Employee

Re: Login Loop: When Is Comcast Going To Fix This?

@PhyllisFranklin

 

Welcome to the Xfinity Forum and thanks for posting your question. I have been able to resolve this for a lot of people so far. Can you please follow the steps above and send the information needed to begin troubleshooting? If you reply outside of my working hours, I will reach out when I get back. My working hours are Monday - Friday's 2:30-11 PM MST. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

@ComcastChe how do I send you a PM? I click on your name then it takes me to your profile but I can't find where to send you a message, your name is unclickable in your profile.

I am logged in as well.

Thanks

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

@ComcastChe Can't message you will not let me Im having the same issuse as everyone else

New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

Hi Che, I can't send you a message from your profile for some reason. I signed up for xfinity internet last month and have never once been able to log into my account. I'm getting prompts to manage my billing through a portal I can't access. Any suggestions? 

Regular Visitor

Re: Login Loop: When Is Comcast Going To Fix This?

Cannot view account either. Nothing but a continuous loop. I don’t think they really care! It is truly infuriating!!!
New Poster

Re: Login Loop: When Is Comcast Going To Fix This?

Just starting having problem.  Will try PM to Che.

Official Employee

Re: Login Loop: When Is Comcast Going To Fix This?

Hello All, 

 

In order to send a private message, you must first make your own public post, or comment on a public post. Since you all have made a public post, you should be able to send me or one of my peers a private message. We all have the same tools to assist you.  

 

To send a private message, login, then click on my name "ComcastChe", and click send a message, which should be on the right side of the page "Envelope". 

 

This thread will now be closed. If you're still having issues, create a new post asking for assistance and one of us will be able to assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!