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Cannot unlink two accounts

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New Poster

Cannot unlink two accounts

Need to unlink my two accounts to get my TV package activated... HELP!
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Official Employee

Re: Cannot unlink two accounts

@Andreato We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience. 

 

Go here for the new experience:

https://customer.xfinity.com/#/settings/account#linked-accounts

 

If you need a guide on how to do so, here's the Help and Support article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts


I am an Official Comcast Employee on the Identity Product Team.
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