New Poster
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1 Message
Can't access account
I can't access my account online and every time I try to call the automated system sends me an unhelpful text then hangs up on me. I tried to chat but you have to log on for that.
New Poster
•
1 Message
I can't access my account online and every time I try to call the automated system sends me an unhelpful text then hangs up on me. I tried to chat but you have to log on for that.
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi there! Sorry to hear you're having these issues, have you tried the password reset option at www.xfinity.com/password ? The best way to do so is while you're connected to your home WiFi network.
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