Thanks for considering Comcast as your entertainment provider. I apologize for the inconvenience you're having when attempting to set up an account. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. I'd be happy to help you get this finalized. Please send a private message with your first and last name as it appears on your account. To send a private message, click on "ComcastChe” and then click “send a message".