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ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App

The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices.

Would you like a preview? The Xfinity Home app demo can be viewed from your phone or computer.

What You'll Need
  • Xfinity ID and password
  • Apple (iOS 11+) or Android (OS 6+) device

Difficulty
Easy

Installing the App

  1. Access the App Store (Apple) or Google Play (Android) from your device.
  2. Install the Xfinity Home app.
  3. Once the app is installed, tap the app icon and sign in using your Xfinity ID and password.

 

 

 

Getting Started with the Xfinity Home App

The Xfinity Home app keeps you connected and in control of your Xfinity Home system. While the look and feel of the app varies depending on your device, the functions and features are the same.

Would you like a preview? The Xfinity Home app demo can be viewed from your phone or computer. If you already have the app, you can Take a Tour anytime from the More menu.

What You'll Need

 

See an Overview of Your System

Sign in to the Xfinity Home app.

The top area of the Overview screen shows the armed status of your system.

When there are system alerts, an Alerts icon (a triangle around an exclamation point) appears in the top right of the screen. Tap the icon to view the alerts.

Scroll down the Overview screen to see live video from your Camera, current information about your devices and recent system activity.
Overview Screen of the XFINITY Home app for mobile devices
Tap the icons on the bottom bar for quick navigation.
 

Manage Your Zones and Sensors

Scroll down the Overview screen and tap Zones & Sensors to view all of your Sensors, including Motion Sensors, Door/Window Sensors and Water Detectors.

The Security Sensors screen shows you the status of each Sensor, such as whether a door or window is open or closed.
Security Sensors screen with status of each sensor displaying

If there are any problems associated with a Sensor, you'll see an alert.

Tap the Sensor name to see details for that Sensor.

On the Device Settings screen, you can turn the Sensor on or off. If you turn off a Sensor, it won't trigger an alarm and no rules you have set up for the Sensor will run. You can also rename a Sensor from the Device Settings screen.
Device Settings screen with Sensor is active turned on

 

Manage Your Cameras

Thumbnail images from your Cameras are displayed on the Overview screen.
  1. Scroll down to view Cameras in your system.
  2. Tap a Camera image to manage the Camera.
  3. The Camera screen shows a live view from the Camera.
  4. Tap View Saved in Activity to view your saved videos and pictures.
  5. On the Activity screen, tap All Activity to open the filter menu, then tap Cameras.
    All Activity screen
     
  6. Saved pictures and videos are organized by date and time, with the most recent picture or video at the top. Tap a picture to see a larger image or tap a video to view a recording.
    Cameras screen with pictures and videos organized by time and date. 
  7. On the picture/video screen:
    • Tap the download icon (down arrow) to download the picture/video to your mobile device.
      Note: Videos and pictures are only saved in your account for 30 days. If you want to keep them longer, download them!
    • Tap the share icon to share the picture/video with other people via text message or another app.
    • Tap the trash icon to delete the picture/video.
      Photo has been selected and download, share and trash icons are in the bottom right corner.
       
Did You Know? You can also manage your saved pictures and videos in your Subscriber Portal.

 

Manage Your Rules

Rules help you manage your system, saving you time and effort. They are incredibly flexible, customized commands that you use to automate your system, telling it what to do, at what times, on what days, and in response to what events.

On the Overview screen, tap the Automation icon to see the rules that you've created for your system.
XFINITY Home app for mobile devices - Automation screen with created rules displayed.
Learn more about rules: what they are, what they can do for you, examples and more!

 

Manage Your Scenes

Scenes let you control multiple devices with a single command. You can use scenes to organize tasks by time of day, such as Good Morning; by activity, such as Leaving; or however you choose!

On the Overview screen, tap the Automation icon to see the scenes that you've created for your system.
Automation screen with created scenes displayed.
To learn more about scenes, what they are, and what they can do for you, read about Managing Scenes.


Check Your System Alerts

On the Overview screen, tap the Alerts icon to view your system alerts. The red circle on top of the icon indicates the current number of active system alerts.
Alerts icon.

Try to resolve an alert as soon as possible. If you need more help, see the Xfinity Home Help & Support site for troubleshooting information or call 1-800-xfinity.

 

Sign Out of the App

On the Overview screen, tap the More icon at the bottom of the screen, then tap Sign Out.

 

 

 

Additional Resources:

https://www.xfinity.com/support/articles/download-xfinity-home-security-iphone-app
https://www.xfinity.com/support/articles/getting-started-xh-mobile-app-secure
Version history
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Last update:
‎02-28-2020 05:15 PM
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