Need help signing in to the Xfinity My Account app on your mobile device?
How Can I Get the Xfinity My Account App?
Download the Xfinity My Account appSimply search for XFINITY My Account or click on the links below:
Do I Need an Xfinity Username to Use the Xfinity My Account App?
An Xfinity username, a registered alternate email address or a registered mobile phone number and password are required to login and use certain features of the Xfinity My Account app.
All users must be either a primary user or an unrestricted secondary user to log in to the app.
Can I Access the Xfinity My Account App After My Account Has Been Disconnected?
Once your account has been disconnected, you will no longer be able to access or log in to the traditional Xfinity My Account app. However, you will have the option to access a limited version of My Account without signing in with your Xfinity username and password to pay any remaining balance on your account.
I'm a new customer and haven't been activated yet. What can I do with the Xfinity My Account App?
Xfinity My Account App Options for New Customers
Can I Still Use the Previous Version of the XFINITY My Account App?
You may be able to use the previous version of the XFINITY My Account app for your Android smartphone if your device is not configured to automatically update apps, or if you did not elect to update the app when prompted. However, if you have already updated the app, you will now have the new app experience.
If you wish to maintain the experience of the previous app, you can go to the My Account mobile site (Customer.xfinity.com/m) and select Add to homescreen on your browser menu. This will allow you to navigate to the mobile My Account website on your Android device with one click, and the experience will be the same as what was offered via the previous version of the app.
Please note that if you are not the primary account user, you may wish to utilize the mobile experience, as the new Android XFINITY My Account app only supports users with primary XFINITY usernames at this time. Those attempting to utilize the app with a third party user ID will see the following:
What if the Xfinity My Account App Doesn't Help Me Solve My Issue?
If the problem has not been fixed, options to call or view relevant FAQs will be presented to you within the application.
Additional Xfinity My Account App Frequently Asked Questions can be found here: https://www.xfinity.com/support/articles/my-account-app-apple-faqs