Wireless Gateway Placement
Regularly Reboot Your Equipment
Rebooting (or restarting) your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Learn how to restart your WiFi equipment.
Confirm Your WiFi Network
Sometimes you may be connected to your Gateway's public WiFi hotspot network (xfinitywifi) or secure hotspot network (XFINITY), which can limit your WiFi speed. Go to the WiFi settings of your device to make sure you're connected to your personal in-home WiFi network.
Connect High-Bandwidth Devices via Ethernet
Whenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows).
Check Bridge Mode and Antennae for Third-Party Routers
If you use your own router along with your Gateway, make sure the Gateway is in bridge mode. Learn more about bridge mode. You'll also want to position the antennae of your router so that one is pointing vertically (12 o'clock), and the other one is pointing horizontally (either 3 or 9 o'clock) to broadcast the strongest signal.
Consider a Different Speed Option
If many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available.