Many factors may impact WiFi connectivity in your home. Take the following into consideration for better WiFi performance:
Check Gateway/Router PlacementPlace your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight.
Avoid putting your Gateway or router in cramped spaces or next to anything that can block the WiFi signal. The best position is in an open space away from thick surfaces (e.g., concrete walls) and other household electronics that may cause interference with the WiFi signal, such as baby monitors, cordless phones, microwave ovens, refrigerators and Bluetooth-connected devices.
**Note**: Consider adding Xfinity xFi Pods to help extend your home WiFi coverage throughout your home. To learn more and purchase, go to xfinity.com/xfipods.
Regularly Reboot Your EquipmentRebooting (or restarting) your Gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Learn how to restart your WiFi equipment.
Confirm Your WiFi NetworkSometimes you may be connected to your Gateway's public WiFi hotspot network (xfinitywifi) or secure hotspot network (XFINITY), which can limit your WiFi speed. Go to the WiFi settings of your device to make sure you're connected to your personal in-home WiFi network.
Connect High-Bandwidth Devices via EthernetWhenever possible, plugging stationary devices directly into your Gateway or router using an Ethernet cable may provide optimal connectivity. For example, it's ideal for desktop computers, gaming consoles and video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly, since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies or TV shows).
Check Bridge Mode and Antennae for Third-Party RoutersIf you use your own router along with your Gateway, make sure the Gateway is in bridge mode. Learn more about bridge mode. You'll also want to position the antennae of your router so that one is pointing vertically (12 o'clock), and the other one is pointing horizontally (either 3 or 9 o'clock) to broadcast the strongest signal.
Consider a Different Speed OptionIf many devices access your home WiFi network at the same time, you may want to consider a higher speed tier to improve your network's performance. We offer several speed options to serve your needs. Visit My Account to see which level of Internet service you have and the upgrade options that are available.
Other Factors That May Impact WiFi Connectivity:
- Technical limitations of personal devices (e.g., an older phone that can't handle faster speeds, out of date operating systems, etc.)
- The distance between personal devices and your Gateway/modem/router
- Older devices which could be consuming bandwidth and slowing down your network
Additional ResourcesFor more information, refer to Xfinity's in-home WiFi tip sheet.
For details about staying connected to your home WiFi network, see how to troubleshoot Xfinity Internet or WiFi connection.
If your Gateway is several years old, it may be time to upgrade. Find out more about upgrading your wireless network equipment.