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ANSWERED: How to Disable Your XFINITY WiFi Hotspot

Wifi.JPGxfinitywifi Hotspot

In addition to your private WiFi network, select Comcast-provided wireless gateways broadcast a public hotspot called xfinitywifi that extends the XFINITY WiFi network into your home, allowing any XFINITY Internet subscriber to connect to it there.

We encourage you to keep the XFINITY WiFi Home Hotspot feature enabled, as it allows more people to enjoy the benefits of XFINITY WiFi.

This xfinitywifi WiFi signal is completely separate from your private XFINITY WiFi home network and won't slow down your home broadband connection.

 

To disable the Hotspot connection:

  1. Go to https://customer.xfinity.com/#/settings/security/hotspot.
  2. Sign in to your account using your XFINITY username and password.
  3. Click Turn Off or Turn On to disable or enable your public hotspot. (Note: Your default hotspot status is enabled.)
    Home Hotspot Turn on or Turn off screen

  4. Confirm your selection.
    Hotspot confirmation pop up.

  5. A confirmation message will appear.
    Hotspot confirmation screen

**Note**: If you are presented with information about XFINITY WiFi but do not see the option to Turn On or Turn Off, you have a device that is not eligible for the feature and is not broadcasting a public hotspot signal. To learn more about the home hotspot feature, to find a hotspot near you, or to download the XFINITY WiFi Hotspots app, visit xfinity.com/wifi.

  

If you are having difficulty getting that hotspot disabled feel free to post in the public forum (do not include any of your account information) and someone will get to the request ASAP.

 

Just as a reminder here is the FAQ’s for the Xfinity Hotspot http://wifi.comcast.com/faqs.html

Version history
Revision #:
13 of 13
Last update:
‎02-08-2018 11:27 AM
Updated by:
 
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