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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

For an overview of the XFINITY xFi web portal ( and app for mobile devices, see our web portal and mobile app article. For tips on managing your home network, see personalizing your home network with XFINITY xFi.


How To Troubleshoot Your Home WiFi Network with XFINITY xFi



xFi Gateway Restart

If you are experiencing home WiFi connectivity issues, you can restart your Gateway from the Overview section of the xFi web portal, mobile app or xFi app on X1. Scroll down to Troubleshooting and select Restart. Select Continue to confirm. It can take up to 10 minutes to restart your Gateway. During this time, you won't be able to use your home network, connect to the Internet or stream video on certain TV Boxes. If you have Xfinity Voice, you will not be able to make or receive calls, including emergency 911 calls, until your Gateway is back online.



Troubleshoot a Device

If you are having issues with one of the devices connected to your home network, select Troubleshoot a Device at the top of the Overview section of the web portal or the XFINITY xFi app, then follow the prompts to determine what the issue may be and get tips on how to fix it.
XFINITY xFi Gateway Online page
First, select the device you wish to troubleshoot.
XFINITY xFi Select a Device page.
Then, select a specific issue to troubleshoot.
XFINITy xFi Select the Issue screen.

The tool will run several health and diagnostic checks to assess whether the connectivity of the device is strong enough to support the function you are trying to perform (surfing the web, streaming video, etc.).

If the test reveals that there may be a problem with the connectivity of the device, you will be given relevant troubleshooting tips to improve the connection and signal.
Learn more about Troubleshooting your Home WiFi Network with Xfinity xFi
Version history
Revision #:
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Last update:
‎04-12-2019 06:22 PM
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