If you are experiencing home WiFi connectivity issues, you can restart your Gateway from theOverviewsection of the xFi web portal, mobile app or xFi app on X1. Scroll down toTroubleshootingand selectRestart. SelectContinueto confirm. It can take up to 10 minutes to restart your Gateway. During this time, you won't be able to use your home network, connect to the Internet or stream video on certain TV Boxes. If you have XFINITY Voice, you will not be able to make or receive calls, including emergency 911 calls, until your Gateway is back online.
Troubleshoot a Device
If you are having issues with one of the devices connected to your home network, selectTroubleshoot a Deviceat the top of theOverviewsection of the web portal or the XFINITY xFi app, then follow the prompts to determine what the issue may be and get tips on how to fix it.
First, select the device you wish to troubleshoot.
Then, select a specific issue to troubleshoot.
The tool will run several health and diagnostic checks to assess whether the connectivity of the device is strong enough to support the function you are trying to perform (surfing the web, streaming video, etc.).
If the test reveals that there may be a problem with the connectivity of the device, you will be given relevant troubleshooting tips to improve the connection and signal.