If you are experiencing home WiFi connectivity issues, you can restart your Gateway from theOverviewsections of the xFi web portal, mobile app and the xFi app on X1.
In the xFi app on X1, selectRestart Gatewayfrom the main overview screen.
On the web portal, scroll down toTroubleshootingand selectRestart.
In the xFi mobile app, scroll down toConnection Troubleand selectRestart Gateway.
You can also restart your Gateway from theMoresection of the xFi web portal and mobile app. SelectMore > Help, then selectRestartnext toRestart Your Gateway.
It can take up to 10 minutes to restart your Gateway. During this time, you won't be able to use your home network, connect to the Internet or stream video on certain TV Boxes. If you have Xfinity Voice, you will not be able to make or receive calls, including emergency 911 calls, until your Gateway is back online.
Troubleshoot a Device
If you are having issues with one of the devices connected to your home network, select that device from theDevicessection of the xFi web portal or mobile app. Scroll down on the device page and selectTroubleshoot Device.
You can also troubleshoot a device by navigating to theNetworksection in the xFi web portal or mobile app. Scroll down toTroubleshoot a Deviceand select the device that is experiencing connection issues. Follow the prompts to determine what the issue may be and get tips on how to fix it.
The tool will run several health and diagnostic checks to assess whether the connectivity of the device is strong enough to support the function you are trying to perform (surfing the web, streaming video, etc.).
If the test reveals that there may be a problem with the connectivity of the device, you will be given relevant troubleshooting tips to improve the connection and signal.
Note:TheTroubleshoot a Deviceoption is not available if you have xFi Pods on your account