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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question

How does the Xfinity Internet Data Usage Plan work?

 

Answer

 

The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month without being on an unlimited plan, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $100 each month, no matter how much you use. We're also offering you a courtesy month, so you will not be billed the first time you exceed the limit. This data plan is based on a principle of fairness. Those who use more Internet data, pay more.

 

It is important to know only a very small percentage of our customers use more than 1.2TB of data and are not likely to be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account.

 

For those who regularly use more than 1.2 TB in a month, we also offer an Unlimited Data Option.

 

For customers who lease an xFi Gateway, the Unlimited Data Option is available via the xFi Complete package, which you can add for an additional $11/month (for a total of $25/month). For customers who own their own modem, you can upgrade to unlimited data for an additional $30/month. The fee is independent of actual data usage. The Data Usage Plan will not apply to customers who enroll in an Unlimited Data Option. To learn more about xFi Complete, refer to xFi Complete overview.

 

 

Question

What can I do with 1.2 terabytes of data in a month?

 

Answer

  • Stream between 480 and 560 hours of HD video a month
  • Stream more than 150 hours of 4k video a month
  • Stream more than 21,600 hours of music
  • Spend nearly 3,500 hours of videoconferencing (Zoom, FaceTime, Google Duo, Houseparty, etc.)
  • Play more than 34,400 of online games in a month
  • Watch nearly 1,200 hours of distance learning videos on Seesaw or Google Classroom
  • Participate in 390 hours of virtual workouts (Peloton, The Mirror, etc.)

 

 

Question

Do I have the 1.2TB Internet Data Usage Plan?

 

Answer

 

Xfinity Internet customers in the following locations have the 1.2 Terabyte Internet Data Usage Plan:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • New Mexico
  • Western Ohio
  • Oregon
  • South Carolina
  • Tennessee
  • Texas
  • South Carolina
  • Utah
  • Southwest Virginia
  • Washington
  • Wisconsin

The plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service, nor does it apply to Business Internet customers, customers on non-upgradable Bulk Internet agreements or customers with Prepaid Internet.

 

 

Question

Where do I check my data usage?

 

Answer

 

You can view current usage and usage history by signing in to your Usage Meter page. You will need your Xfinity username and password to login.

You can also view your current usage and usage history in the Xfinity My Account app for mobile devices. See How Can I Get the Xfinity My Account App to download the app.

 

 

Question

Can I get Unlimited Data?

 

Answer

 

All Xfinity Internet plans come with 1.2TB (terabytes) of data per calendar month. And that’s a lot of data. Customers who use more than 1.2TB of data per month will be charged $10 plus tax for each additional 50 GB used, up to a max of $100 per month. For those who want peace of mind to never pay overage fees, we offer two Unlimited Data Options.

 

Option 1: xFi Complete

  • With the new xFi Complete option, you get unlimited data (a $30/month value), whole home WiFi (so you’ll have the most WiFi coverage in any room), and our xFi Gateway(a $14/month value) with the built-in protection of Advanced Security to block online threats and protect connected devices, all for $25/month.
  • If you already rent an xFi Gateway, you can upgrade to xFi Complete for just an additional $11/month by calling 1-800-xfinity.

 

Option 2: Unlimited data for customers who use their own modem

  • If you currently use your own modem and router, you have two options to get unlimited data.
    • First, you can add xFi Complete and get our xFi Gateway with Advanced Security, Unlimited Data, and whole home WiFi for $25/month. With this option, you would no longer use your own equipment to access Xfinity Internet, but instead use our xFi Gateway, which takes the place of your modem and router.
    • Or, you can add our Unlimited Data option for $30/month and continue to use your own Modem and Router.
  • Existing customers using their own modem can upgrade to the Unlimited Data plan now by calling 1-800-xfinity or clicking here.

 

Enrollment goes into effect immediately and applies to the calendar month in which you make the change. Any overage fees for that month will be cleared out and your next bill will reflect the relevant charge ($25 or $30, depending on your selected plan) from that month forward.

 

Enrollment in xFi Complete or our Unlimited Data Plan is optional and available to all customers in locations with the 1.2 TB Internet Data Usage Plan.

 

If you choose to cancel xFi Complete or the Unlimited Data Plan, unlimited data will stay in effect for the remainder of the month in which you make the change and you’ll return to the 1.2 TB Internet Data Usage Plan on the first day of the next calendar month.

 

 

Question

Will I be alerted when I approach, reach or exceed my data usage plan?

 

Answer

 

You'll get email, text message and Xfinity X1 on-screen notifications at the 75% (email only), 90% and 100% thresholds. If you use more than 1.2 terabytes (TB) you will also receive an email and X1 on-screen notification for each additional 50 Gigabyte (GB)you use over 1.2 TB up to the maximum overage charge of $100.

 

You’ll also receive an SMS text message for each 250 GB you use over 1.2 TB up to the maximum overage charge of $100.

If you’ve opted in, you’ll also get push notifications on your phone through the Xfinity My Account app.

 

Notification Examples

Text message notifications will be sent between 9 AM and 9 PM local time.

 

Text Message

faq-notif-text.png

faq-notif-text2.png

 

 

Email

faq-notif-email.png

 

 

X1 Screen

faq-notif-x1.png

 

 

Mobile Push Notification

faq-notif-push.png

 

 

Question

What will happen if I use more than 1.2 terabytes in a month?

 

Answer

 

No matter how much data you use, your Internet service will never be interrupted.

 

Courtesy Months

We're offering you one courtesy month, so you will not be billed the first time you exceed 1.2 terabytes (TB), no matter how much you use during that month. You will only be subject to overage charges if you use more than 1.2 TB for a second time in a 12-month period. If you use more than 1.2 TB one time or less in a 12-month period, your courtesy month balance will reset to one at the end of these 12 months. However, if you use more than 1.2 TB two times in a 12-month period, no more courtesy months will be given. The 12-month period begins the first time you exceed 1.2 TB.

 

You can keep track of your courtesy month count on your Usage Meter webpage in My Account or in the Xfinity My Account app for mobile devices.

 

Overage Charges

Once your courtesy month has been used, the next time you exceed 1.2 TB in a month (and any subsequent times it is exceeded in a month), you will be notified via email, SMS text message and the Xfinity My Account app notifications (if enabled) that you’ve exceeded your data usage plan amount, that an additional block of 50 GB has automatically been allocated to your account and that a $10 charge will be applied to your bill. You will automatically be charged $10 each time we provide you with an additional block of 50 GB of data, with a limit of $100 per month.

 

Billing Cycle

The charge for exceeding your data usage plan will appear on the bill statement following the last day of the month for which you exceeded your data usage plan (or on the subsequent bill statement, depending on your bill cycle date).

If you exceed your 1.2 Terabyte Data Usage Plan in a particular month, the Xfinity Internet section of your bill will list a usage charge of $10 for every additional 50 GB of data over the 1.2 TB included in your plan. See the following example (layout may be slightly different per location):

1tbBillSection.png

 

If the particular month was a courtesy month, a usage charge that amounts to $10 for every 50 GB of data you were provided will be included in the Xfinity Internet section of your bill, but you also will see a courtesy credit for the same amount on that bill. See the following example (layout may be slightly different per location):

1tbCourtesyMonthBillSection.png

 

 

Question

If I upgrade my speed, will I get more data?

 

Answer

All customers in locations with the 1.2 Terabyte Internet Data Usage Plan receive 1.2 terabytes (TB) per month, regardless of their Internet tier of service. If you have purchased more than one Xfinity Internet service tier, you will receive a monthly plan that includes 1.2 TB per Internet service tier (e.g., if you subscribe to two separate Internet services, you will have 2.4 TB of data total).

 

The 1.2 Terabyte Internet Data Usage Plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service. The plan also does not apply to Business Internet customers, customers on Bulk Internet agreements, customers with Prepaid Internet, or customers who enroll in the Unlimited Data Option.

 

 

 

Question

Who can I contact if I have more questions?

 

Answer

If you have more questions, please contact us. 

 

 

 

Additional Informaiton

https://dataplan.xfinity.com/faq/

https://www.xfinity.com/support/articles/data-usage-plan

https://www.xfinity.com/support/articles/data-usage-find-area

https://www.xfinity.com/support/articles/data-usage-what-is-the-terabyte-data-usage-plan

https://www.xfinity.com/support/articles/exp-unlimited-data

https://www.xfinity.com/support/articles/exp-unlimited-opt-out

 

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Last update:
‎08-28-2020 06:00 PM
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