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ANSWERED: How to restart the Xfinity Home touchscreen?

Resetting a Frozen Touchscreen Screen

Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.

What You'll Need
  • Xfinity Home
  • The Home Station or touchscreen with a frozen screen
  • Phillips-head screwdriver
     

 

Reset Xfinity Home Station

Xfinity Home Station.
 
  1. Carefully place the Xfinity Home Station face down and remove the stand by gently pulling it up.
  2. Remove the battery cover by gently pulling towards the bottom of the screen.
  3. Remove the battery and unplug the power cord.
    The back of the home station with the back removed.
     
  4. Did the screen restart and is now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the screen is still unresponsive, please contact us for further assistance.

 

 

 

Reset TCA300 or XH1-TC Touchscreen

TCA300 or XH1-TC Touchscreen Controller
 
  1. Place the touchscreen face down and remove the screw at the base of the screen.
    The screw is in the center of the base of the touchscreen controller
     
  2. Remove the battery cover from the back by inserting your finger in the hole and pulling down.
    Hole is at the back of the touchscreen
     
  3. Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.
    Power cord inserted in the back of the touchscreen controller
     
  4. Did the touchscreen restart and is the screen now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the touchscreen is still unresponsive, please contact us for further assistance.

 

Reset TCA200 or TCA203 Touchscreen

Reset TCA200 or TCA203 Touchscreen Controller
 
  1. Remove the stand from the back of the touchscreen.
    Note: To avoid triggering the panic button, do not put the device face-down when removing the stand.
  2. Remove the two Phillips-head screws at the base of the screen, and then slide in a downward motion to remove the stand.
    Two screws at the back of the touchscreen 
  3. Locate the Reset button on the back of the device. Using a pointed object, press the Reset button for 10 seconds or until the screen turns black. This will restart the touchscreen.
    Reset button is a pin hole on the back of the touchscreen
     
  4. Did the touchscreen restart and is the screen now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the touchscreen is still unresponsive, please contact us for further assistance.

 

 

 

 

Additional Resources

https://www.xfinity.com/support/articles/frozen-touchscreen-controller

https://www.xfinity.com/support/articles/troubleshooting-touchscreen-issues

Version history
Revision #:
4 of 4
Last update:
‎02-28-2020 11:51 PM
Updated by: