Simple Ways to Prevent False Alarms in Your Xfinity Home System
Learn how to prevent false alarms in your Xfinity Home system.
False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system.
Tips for Preventing False Alarms
Know your system.
Read the Getting Started guides to get comfortable with how your system works. Hold a training session to make sure that everyone with a key knows how to arm, disarm and cancel the alarm.
Keep your contact information current.
Provide at least twoCall to Verifyand twoCall to Notifynumbers that will be contacted in case of an alarm. You can set up text alerts as well.
It's important to save the Central Monitoring Station's phone number (1-844-382-9363) to each of the phones that are listed on your account to help you quickly identify and answer any Monitoring Station calls.
Know your Central Monitoring Station passcode.
In the event of an alarm, expect a call from the Central Monitoring Station. Provide your passcode so they know it's a false alarm. Choose a passcode that's easy for you to remember, and easy for the Central Monitoring Station to understand. Also, make sure everyone in your family knows the passcode.
Keep fans, heaters, plants, curtains and seasonal decorations away from Motion Detectors.
Change batteries in Sensors and Detectors as soon as you get a low battery alert.
Don't ignore low battery alerts from your Sensors. Failing batteries can cause false alarms. It's a good idea to keep spare batteries handy and change them immediately. Learn how toreplace the batteriesfor your Xfinity Home devices.
Notify us if something changes.
Contact usif you remodel your home or think your system is not functioning properly. Please let us know when you receive your permit number (where required).