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static and noise on the phone

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Frequent Visitor

static and noise on the phone

I got a new gateway last week and when I plugged the phone there is terrible static on the line when there is a call.  The phone was fine before the new gateway (the last gateway died.).  Do I have to get another one?  Or is there something I can do?

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Official Employee

Re: static and noise on the phone

Hello, Zaella. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your phone service on the new gateway. I would like to look further into this for you and see what we can do for you. Please send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: static and noise on the phone

Hello, Zaella. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!