I have read articles in forum going into 7/29/19 that others are requesting the same thing due to working from home. I am having the same issue and could lost job due to Xfinity not being able or not understanding how to remove these services so my phone gives off a busy signal when a call comes through and I am on another call. I was told features were removed and they are not. There is a rep on here who keeps saying send private message but you are unable to. Is this something that can even be done????
removing all features from home phone, call waiting, voice mail, call forwarding - While on a call I hear someone is dialing on my line.. then it will go away.. is that kind of letting me know I have a call waiting... Anyway I do not want that... What do I do ?