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modem connection
I just traded in and got a new modem. When the phone was plugged into the new modem the tel1 light didn't come on, no dial tone, etc. so obviously not connected. What could be the problem. No problems with previous modem.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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bobhc
Contributor
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141 Messages
5 years ago
Installation
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Or Try calling 1-855-652-3446. That is their device activation line.
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