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block your own phone number?

Contributor

block your own phone number?

I'm getting calls from spammers who mask themselves with my own phone number. Turns out, Xfinity won't allow me to block my own phone number. Why not? I want to block calls coming FROM my number, not calls being made BY my number. How do I block those?

Official Employee

Re: block your own phone number?

Greetings, clarkr! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I know it can be frustrating when you are getting calls from your own number trying to figure out what in the world is going on. Please attempt to use the following steps on how to set up numbers to be blocked: https://www.xfinity.com/support/articles/call-screening. If you still find yourself having the same issue, feel free to send me a PM with your first and last name so I can further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Contributor

Re: block your own phone number?

From

https://www.xfinity.com/support/articles/call-screening

Call Screening Guidelines

  • The following numbers cannot be added to your Call Screening list:
    • Your Xfinity Voice/home telephone number

So my point is, this is a problem. Why can't you block your own number? It isn't as if you're calling your own number from your own number. This doesn't make much sense.

Official Employee

Re: block your own phone number?

Thanks for getting back to me. I have reached out to one of my phone techs and advised there shouldn't be an issue. Have you attempted to add your number to the list? Did you get an error message? If you get an error message please send me a PM with your first/last name and the voice security pin and I can try something on the backend system. To find your voice pin please use the following link: https://www.xfinity.com/support/articles/view-change-voice-security-pin.


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Contributor

Re: block your own phone number?

I'm sorry. I just tried blocking my own number and it works! I thought it didn't when I tried it earlier. So thank you very much for your guidance, and I think we can consider this query closed.

Official Employee

Re: block your own phone number?

Hey, clarkr. Thank you for posting that update. I'm glad to hear that it finally registered your number. That should certainly stop your spoofed number from dialing you. If you happen to come across any issues with your number being blocked, please don't hesitate you reach back out to us. It was a pleasure to work work with you and appreciate you being apart of the Comcast family. I hope you have a great week ahead of you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!