Community Forum

Xfinity voice "landline" no longer works after new xfinity modem install

timmy321
New Poster

Xfinity voice "landline" no longer works after new xfinity modem install

Hello - we swapped out our old modem for the new smaller, tall square white xfinity modem 3 days ago and noticed our landline phone is no longer working. There's no dial tone and outside calls are going straight to voicemail.  Everything is plugged in exactly the way it was prior to the switch.  Help!  Thanks in advance.

CCAndrew
Diamond Problem Solver

Re: Xfinity voice "landline" no longer works after new xfinity modem install

It just needs to be re-provisioned

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
timmy321
New Poster

Re: Xfinity voice "landline" no longer works after new xfinity modem install

They re-provisioned the connection and it's still not working.  Any other ideas? 

bryant9803
New Poster

Re: Xfinity voice "landline" no longer works after new xfinity modem install

I just went through the same thing. The solution for me was to activate my voice service on the xfinity app. When I tried to activate it a screen came up telling me to download the app even though it is already installed. Down at the bottom of that page I found a link to activate my voice service. It was not easy to spot, kind of hidden in some text at the bottom.

 

My new router came with no instructions so I had no idea I needed to activate my phone service. I had 3 different chats with support, none of them could identify the problem. I had to figure it out on my own. Good luck, I hope this helps you.

 

I am pretty disappointed with the lack of help from xfinity. No instructions with new equipment, no help from customer service, user unfriendly app.

timmy321
New Poster

Re: Xfinity voice "landline" no longer works after new xfinity modem install

Thank you, I'll try this.  Fingers crossed. 

timmy321
New Poster

Re: Xfinity voice "landline" no longer works after new xfinity modem install

When I click on voice in my xfinity app it only takes me to "Your Xfinity Voice" and the options are "Voice and Data Modem" or "Outage Map."  There is nothing on the main page or under voice where the term "activate" comes into play.  I think ours is already activated.  Xfinity was supposed to call me but they never did.  Probably tried my landline which doesn't work!