Community Forum

Xfinity Landline Phone will not ring if plugged into house phone lines but will if plugged directly

New Poster

Xfinity Landline Phone will not ring if plugged into house phone lines but will if plugged directly

If the phone line out of the router is plugged into the house phone line and a house landline phone in another room is plugged into the same house line, the phone will not ring, but works otherwise (e.g. call can be answered). If the house landline phone is plugged directly into the Xfinity router, the phone rings when calls are received. This just started happening for no known reason.

Problem Solver

Re: Xfinity Landline Phone will not ring if plugged into house phone lines but will if plugged direc

Is it just the ring alert that fails and all other phone functions work fine on the house wiring?  Is it ALL other outlets or just one room?  Maybe there is something in the wiring that is degrading/affecting the signal.

Joe V
(not a Comcast employee, just another paying customer)
Diamond Problem Solver

Re: Xfinity Landline Phone will not ring if plugged into house phone lines but will if plugged direc

Did you just change providers? Did it ever work?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: Xfinity Landline Phone will not ring if plugged into house phone lines but will if plugged direc

Yes, just the ring tone does not work with phone is plugged into the house wiring but works fine when plugged directly into the router.

Diamond Problem Solver

Re: Xfinity Landline Phone will not ring if plugged into house phone lines but will if plugged direc

If you’ve changed providers, you have to ensure they are physically disconnected, backtrack and look at your wiring.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!