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We have a dial tone, can make calls out, but not receive. "not in service" message when calling in

Contributor

We have a dial tone, can make calls out, but not receive. "not in service" message when calling in

When we call our home phone number it says "not in service". There is a dial tone. We can make calls out. What's going on?

Support opened a ticket but they said 24-48hrs before I will get a call to resolve this issue. Until then I have no phone.

Diamond Problem Solver

Re: We have a dial tone, can make calls out, but not receive. "not in service" message whe

It sounds like your service part of the modem just needs reprovisioned.

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Contributor

Re: We have a dial tone, can make calls out, but not receive. "not in service" message whe

They never ported our number over. We are switching from one triple play plan to another. Not sure why this happened.