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Voice Service Not Working

SanIker
New Poster
‎05-31-2019 09:05 PM

Voice Service Not Working

I added my own modem to my xfinity services (Netgear CM500V) after having trouble connecting to the internet with Xfinity's modem (voice worked fine on their modem). I'm now able to connect to the internet with this modem, however, I'm having trouble activating the voice service on it. There's no dial tone on my landline and the phone symbol on the modem is not lit up. I have the phone connected to the modem via a phone jack. 

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CCPhill
Silver Problem Solver
‎06-04-2019 10:05 PM

Re: Voice Service Not Working

Hi Sanlker, I would like to help with your voice service, please send me a private message with your full name to begin.

 

Thank you 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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CCPhill
Silver Problem Solver
‎06-11-2019 05:31 PM

Re: Voice Service Not Working

Hello Sanlker, I haven't heard from you but please reach back out if you need assistance in the future, we are here to help!

 

Thank you 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
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