Frequent Visitor
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7 Messages
VoIP with House Internal Wiring
I recently converted my phone service from AT&T landline to Xfinity VoIP, using the latest Xfinity modem/gateway. I have my telephone line connected to my modem through my house internal wiring. This works fine EXCEPT that when I receive an incoming call, the external phone rings are "clipped", that is, the first ring is normal, then subsequent rings are cutoff after a short chirp. All other aspects of the phone call are normal, including the ring sound heard by the caller.
If I connect my phones directly to the modem (not thru the house wiring) everything works fine. Therefore, technically this is not a Xfinity/Comcast problem, but something to do with my house wiring. But I am hoping to get some ideas from the community on what may be the problem? Thanks.
Accepted Solution
CCPhill
Silver Problem Solver
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11.2K Messages
6 years ago
Hi hwherron, from what it sounds like it could be an inside wiring issue. If you would like I can help schedule a technician visit so he can check you lines. If interested please send me a private message with your full name to begin.
Thank you
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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hwherron
Frequent Visitor
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7 Messages
6 years ago
Thanks for your reply. I disconnected the landline feed at my house entry portal early-on. So that's not the problem. What other problems may there be with my internal house wiring?
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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hwherron
Frequent Visitor
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7 Messages
6 years ago
No, I have no DSL filters nor Analog Telephone Adapters (ATA). Do I need any of these? From all I have read, I should not. Again, the perplexing thing is that everything works fine when connected directly to the modem, i.e. my 2 phones connected via a splitter directly to the modem. But as soon as I connect my internal house wiring to the modem via a wire to the nearest house phone jack, the phone sharing the splitter with the wire to the house jack does not ring properly. I have concluded the problem lies with my internal house wiring vs. VoIP.
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Vigneron
Frequent Visitor
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6 Messages
6 years ago
Are you sure you did not set up spam filtering or perhaps it was already set up. Xfinity has a free method to filter spam calls. They have a list of know spammers and the way it works is if the caller is a known spammer, the phone will ring once and then that is it. The call is forwarded to somewhere else or back to the spammer, I don't know which. If the phone rings more than once, it is a call that is not on their list of a known spammer. This does not mean that it is not a spam call but the probability of it being legit is high. I recently set this up and it seems to be working fairly well.
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hwherron
Frequent Visitor
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7 Messages
6 years ago
We do not have SPAM filtering. Our phones ring properly if connected directly to the modem without going thru house wiring. We do have NoMoRoBo.
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hwherron
Frequent Visitor
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7 Messages
6 years ago
I sent you an email to ComcasatPhill at forums@alerts.xfinity.com to take you up on your offer to send a Comcast tech. If you haven't received it, please advise on how best to contact you. Thanks.
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CCElla
Gold Problem Solver
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3.3K Messages
6 years ago
Apologies for the delayed reply, hwherron! The forums@alerts.xfinity.com email is a bot email that sends forum notifications. In order to send me or Phill a message, please click on my name ComcastElla (or ComcastPhill), then click Send a message.
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hwherron
Frequent Visitor
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7 Messages
6 years ago
Clicking on your name (previous messge) does nothing. Can't you provide a direct email-addr? Thx for still remembering us. We still have the original-described problem.
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CCChe
Official Employee
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6.9K Messages
6 years ago
Hi hwherron,
We can continue to investigate. As the Corporate Digital Care Team, we primarily work through a private message on social media to resolve concerns. I'll be happy to give you a call if that's what you prefer, however, I should be able to get everything resolved through this message. Would that be okay?
Can you please make sure you are logged into your forums account and then try sending a message again by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
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